Service Desk Team Leader

Infoempregos; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for an enthusiastic entry-level employee to join their dynamic team in London. This role focuses on performance management of Technical Engineers, where you'll assist with administrative tasks, answer calls, and manage correspondence. Ideal candidates will have a willingness to learn and develop their skills while contributing to a collaborative team environment. With opportunities for training and professional development, this position is perfect for those eager to kickstart their career in a supportive and engaging workplace.

Benefits

Transportation allowance

Meal allowance

Medical assistance

Training and professional development opportunities

Qualifications

• Entry-level position ideal for those eager to learn and grow.
• Good communication and organizational skills are essential.

Responsibilities

• Assist with administrative and operational tasks.
• Answer calls and manage correspondence.
• Organize and maintain files and documents.

Skills

Willingness to learn

Communication skills

Organizational skills

Teamwork

Basic computer skills

Job description

Job Description:

Performance management of Technical Engineers. Responsible for taking calls and actioning tickets as necessary. Regularly perform quality checks on tickets and calls.

We are seeking an entry-level employee to join our team. If you are eager to learn and develop your skills, this position is ideal for you.

Requirements:

• Willingness to learn and grow in your career.
• Good communication and organizational skills.
• Ability to work effectively in a team.
• Basic computer skills are desirable.

Responsibilities:

• Assist with administrative and operational tasks.
• Answer calls and manage correspondence.
• Organize and maintain files and documents.
• Participate in projects and support daily activities.

Benefits:

• Transportation allowance.
• Meal allowance.
• Medical assistance.
• Training and professional development opportunities.