Operations Service Team Lead

WA Consultants Ltd; Gillingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing company is seeking a Service Team Lead for a 12-month maternity cover role. This position involves managing service delivery, ensuring operational efficiency, and leading a team to meet performance targets. Strong people management skills and a focus on customer satisfaction are essential.

Qualifications

• Experience in leading an operational/service delivery team.
• Knowledge of the washroom or consumable industry markets.

Responsibilities

• Manage day-to-day operations and service delivery.
• Ensure high-quality customer service and satisfaction.
• Drive performance through effective team management.

Skills

Self-motivation

Time management

Organisational skills

Tools

Microsoft software

Job description

A growing company is seeking a Service Team Lead for a 12-month maternity cover role. The position involves managing service delivery, ensuring operational efficiency, and leading a team to meet performance targets. The role requires strong people management skills and a focus on customer satisfaction, with responsibilities including site visits and quality assurance checks.

Qualifications

• Experience in leading an operational/service delivery team.
• Knowledge of the washroom or consumable industry markets.

Responsibilities

• Manage day-to-day operations and service delivery.
• Ensure high-quality customer service and satisfaction.
• Drive performance through effective team management.

Skills

• Self-motivation
• Time management
• Organisational skills

Tools

• Microsoft software

Additional details about the role, including location, working hours, responsibilities, and company benefits, are provided to give a comprehensive overview of the position. The description effectively uses HTML tags to organize content, but some repetitive or irrelevant sections (e.g., promotional content and job seeker questions) could be omitted for clarity and focus on the job role itself.