Contact Centre Team Leader - Hybrid Working

TN United Kingdom; Colchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the automotive sector seeks a Contact Centre professional in Colchester. The role requires a customer-focused individual with leadership experience and a strong track record in performance improvement. The position offers a competitive salary, extensive benefits, and a hybrid working model after the probation period.

Benefits

33 days annual leave

Pension Scheme & Life Assurance

Discount on Service, Bodyshop and Parts

1 day each year to volunteer for a charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Minimum of 2 years experience in a call centre environment.
• Proven track record of delivering performance improvements through coaching.

Responsibilities

• Support the Contact Centre Manager and engage with wider business functions.
• Review Contact Centre processes to ensure optimal customer service.

Skills

Customer Focus

Leadership

Performance Improvement

KPI Management

Job description

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Client:

Trust Ford

Location:

Colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c1c814234850

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

We feel understood, cared for and rewarded.

We want the best from you – so we do our best for you. You’ll be part of a supportive, open culture where colleagues are cared for and share in our success. We’ll give you a fair reward package, including heavily discounted cars, and our innovative approach to work will make for a more flexible working life for you. We’ll also champion you and your career from day one. From our thorough induction to our strong emphasis on growing and retaining, this is a great place to develop and thrive.

The ideal candidate will have previous experience in a multi-channel contact centre with exposure and understanding of both service and sales. You'll support the Contact Centre Manager as well as engage with the wider functions of the business.

• Are you customer focused?
• Are you able to lead change and manage teams?
• Do you have a minimum of 2 years experience in a call centre environment?
• Do you have a proven track record of delivering performance improvements through coaching?
• Do you have experience in reviewing various Contact Centre processes to ensure the best customer service is being given?
• Do you have a passion to drive KPIs in a busy environment?

Together with our structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).