Service Desk Support Specialist

Prospero Integrated; Maidenhead; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading company seeks an experienced Service Desk Support Specialist to manage AV support and IT systems. The role involves ticketing, troubleshooting, and maintaining tech, requiring strong Windows OS knowledge and multitasking abilities. Join a dynamic team and take part in exciting projects.

Qualifications

• Strong understanding of Windows Operating Systems.
• Well-organised with prioritisation skills.
• Fast learner, energetic, enthusiastic.

Responsibilities

• Deployment and management of company IT hardware & software.
• Call logging/ticketing / 1st and 2nd line support within SLA.
• Support and troubleshoot AV software and hardware.

Skills

Windows Operating Systems

Multitasking

Time Management

Technical Support

Job description

Excellent opportunity for an experienced Service Desk Support Specialist to join our our Client's expanding team 33,000 - 38,000 +benefits.

About the Role

Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversee internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly.

Responsibilities

• Deployment and management of company IT hardware & software.
• Call logging/ticketing / 1st and 2nd line support within their SLA.
• Supporting and troubleshooting a wide variety of AV software and hardware.
• Communicating with customers and site contacts.
• Reporting - new reporting options.
• Work with Microsoft-powered devices and partner equipment as part of our Microsoft Teams Rooms.
• Manage updates of the hardware during the pre-staging process.
• Work with our wider team to become the company point of contact for troubleshooting and issues.
• Maintaining a good and up-to-date working knowledge of the latest technologies relevant to the company's projects.
• Providing phone/email tech support.
• Reporting ticket management.
• Product research and development for client requirements.

Qualifications

• Strong understanding of Windows Operating Systems.
• Must be well organised with the ability to prioritise workload effectively whilst liaising with colleagues pro-actively.
• Ability to multitask, work under pressure and to tight deadlines.
• A desire to learn and improve skills and knowledge.
• Fast learner, energetic, enthusiastic.