Wholesale Service Desk Retail Advisor

South East Water UK; Tonbridge and Malling; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established industry player in the utilities sector is seeking a Wholesale Service Desk Retail Advisor to join their dynamic team. This role is ideal for someone who thrives in a busy environment and enjoys solving problems for business customers. You'll be responsible for addressing technical queries related to water supply, ensuring that customers are informed and satisfied throughout the process. With a focus on excellent customer service and a commitment to continuous improvement, this position offers a unique opportunity to make a real impact in a vital industry. If you're passionate about delivering results and enjoy working collaboratively, this role could be the perfect fit for you.

Benefits

Excellent Stakeholder pension scheme

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Qualifications

• Understanding of water supply networks is crucial.
• Strong customer service focus with a determination to resolve customer issues.

Responsibilities

• Assist business customers with technical queries related to water supply.
• Ensure high standards of customer service and compliance with regulations.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Typing Skills

Education

GCSE in Maths

GCSE in English

NVQ Level 2 in Customer Service

Job description

Join to apply for the Wholesale Service Desk Retail Advisor role at South East Water UK

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Join to apply for the Wholesale Service Desk Retail Advisor role at South East Water UK

Summary:

Do you always deliver on your promises?

Do you enjoy understanding problems and finding the best solutions?

If so, this could be the opportunity for you…

As an Advisor in our non-household team, you’ll work with our business customers to ensure any technical queries relating to their water supply are understood and quickly resolved. You’ll be there to solve problems and will keep customers updated on our progress fixing them.

As a clean water wholesaler, we manage the network of pipes, water mains and treatment works that make up our water distribution system. You’ll make sure any technical queries are resolved to a high standard. You know how to listen well and understand your customers’ needs. It’s your highly organised approach and attention to detail that will ensure customers are kept updated and informed.

An understanding of water supply networks is crucial. It’s a busy, reactive environment where no-two days are the same. You’ll be joining a team that thrives on handling pressure and enjoys finding the best possible outcome for our customers. We provide a service in and outside of usual office hours, so you’ll be able to work a shift pattern.

Main Responsibilities:

• To ensure an excellent standard of customer services is provided to Business Retailers by assisting in technical enquiries received by either writing or telephone.
• Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance and attendance.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Proactively work queues to ensure wholesale service level requirements are met.
• Ensure all your transactions are correctly uploaded into CMOS and are accepted by the Market Operator
• Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
• Attend and contribute to team meetings with team, peers and colleagues.
  
  

You'll need:

Skills / Qualifications / Experience

• A demonstrable understanding of Water supply networks.
• Understanding of the Business Retail Market is desirable but not essential.
• Ideally should have 4 GCSE passes (or equivalent), including Maths and English. A NVQ Qualification Level 2 or above in Customer Service/Business Administration desirable.
• Have a strong customer service focus with a determination to resolve customer issues.
• Possess strong typing, excellent written and verbal communication as well as customer service skills.
• Be able to communicate positively with customers and colleagues in a busy and very reactive working environment.
  
  

We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.
  
  

What can you expect from your recruitment?

• To apply for this position, please submit your CV on our career’s website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
  
  

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£24,811

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Utilities

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