Service Desk / Helpdesk / 1st Line Support Analyst

TieTalent; Brighouse; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Brighouse is seeking a Service Desk / Helpdesk / 1st Line Support Analyst. The role involves resolving user queries, supporting customers, and troubleshooting technical issues. Ideal candidates will have strong communication skills and relevant technical knowledge.

Benefits

Free Parking

Excellent Benefits

Qualifications

• At least 12 months of experience required.
• Excellent customer service and communication skills.

Responsibilities

• Resolving incidents, user queries, and faults via ticketing systems.
• Troubleshooting hardware issues and resolving software problems.

Skills

Customer Service

Communication

Problem Solving

Diagnostic Skills

Organizational Skills

Tools

Windows 11

Office 365

Active Directory

Group Policies

Windows Server

Job description

Join to apply for the Service Desk / Helpdesk / 1st Line Support Analyst role at TieTalent.

About the role: Service Desk Analyst / 1st Line Support Analyst - to £30,000 (DOE), Huddersfield, West Yorkshire.

This position is with a multi-million family-run business where core values are central to their staff. They seek an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with at least 12 months of experience, excellent customer service and communication skills, supporting both internal and external customers, as well as infrastructure teams.

Responsibilities include: Resolving incidents, user queries, and faults via ticketing systems to SLA standards, escalating cases when necessary, troubleshooting hardware issues, and resolving software problems. Knowledge of Windows 11, Office 365, Active Directory, Group Policies, and ideally Windows Server is required. Strong problem-solving, diagnostic, verbal communication, and organizational skills are essential.

Working hours: Monday to Friday, 9 am - 5 pm, with on-call rota.

This role offers a competitive salary up to £30,000 (DOE), free parking, and excellent benefits. The position is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, and surrounding areas.

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