1st Line Support Analyst

Akkodis; Sheffield; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in Sheffield is looking for a 1st Line Support Analyst to join their helpdesk team. The role involves providing hands-on support for hardware and software issues to over 600 users. The ideal candidate will have a flexible approach and a passion for IT, working closely with end-users to resolve various queries and challenges. This on-site position requires working 5 days a week, including some weekends.

Qualifications

• Experience with Windows 10 and 11.
• Familiarity with Azure Active Directory and Office 365.

Responsibilities

• Provide desk-side support and regional team support.
• Manage mobile devices.

Skills

Windows 10

Windows 11

Azure Active Directory

MS Teams

SharePoint

Intune

Autopilot

Office 365

Network printer support

Job description

1st Line Support Analyst

Location: Sheffield, 5x a week on site

Salary: £25,000 - £29,000 depending on experience

Job Overview

We have a brand new opportunity for a Helpdesk Analyst to join a large systems and network support team in Sheffield. The role involves supporting hardware and software issues for a user base of over 600 users.

We are seeking someone with a flexible approach who is enthusiastic about IT and willing to stay hands-on with on-site technology. The successful candidate will work closely with end-users on a variety of queries and challenges.

Responsibilities

• Desk-side support and regional team support
• Mobile device management

Technical Skills Required

• Windows 10 and 11
• Azure Active Directory
• MS Teams, SharePoint, Intune, Autopilot
• Office 365
• Network printer support

Desirable Skills

• COINS

Additional Information

This is a busy helpdesk environment within a large organization. The role is on-site, 5 days per week, including 1 in 4 weekends.

Modis International Ltd acts as an employment agency for permanent roles and as an employment business for temporary workers in the UK. Modis Europe Ltd provides international solutions connecting clients to top talent worldwide. For positions in Switzerland, Modis Europe Ltd collaborates with licensed Swiss partner Accurity GmbH to ensure compliance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

Applying for this role means your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement, explaining how your data will be used, is available on the Modis website.