IT Support Analyst – Permanent – Stoke-on-Trent – Hybrid

JR United Kingdom; Stoke-on-Trent; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to join their dynamic team in Stoke-on-Trent. This hybrid role requires 3-4 days on-site, where you will deliver exceptional Service Desk support, troubleshoot technology issues, and ensure efficient incident management. You will play a vital role in enhancing processes, maintaining security policies, and collaborating with experienced colleagues for professional growth. If you're passionate about IT support and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in delivering comprehensive IT support.
• Ability to manage incidents and service requests effectively.

Responsibilities

• Provide Service Desk support and troubleshoot issues.
• Log incidents accurately and maintain up-to-date records.
• Propose process improvements to enhance efficiency.

Skills

Service Desk Support

Troubleshooting

Incident Management

Change Management

Process Improvement

Job description

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IT Support Analyst – Permanent – Stoke-on-Trent – Hybrid, stoke-on-trent

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Client:

Crimson

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

IT Support Analyst – Permanent – Stoke-on-Trent – Hybrid

This role requires 3-4 days / week on site in Stoke-on-Trent

Salary – up to £28,000

IT Support Analyst required for a leading client based in Stoke-on-Trent. The IT Support Analyst will be responsible for providing support across the technology landscape in line with SLAs and to support with project requirements.

Key Skills & Responsibilities:

• Deliver comprehensive Service Desk support to end users, assisting with the logging and resolution of incidents, service requests, and problems, including troubleshooting and managing hardware requests and builds.
• Ensure that all incidents and service requests submitted by end users are properly logged in the Service Desk portal, with accurate and up-to-date log entries maintained throughout the resolution process.
• Conduct basic troubleshooting for all supported technologies and applications, identifying recurring issues and, when necessary, escalating them by raising problem tickets for further resolution.
• Adhere to security policies by maintaining confidentiality regarding any information being processed, stored, or accessed.
• Ensure that any changes made align with the company’s change management procedures, as required.
• Propose improvements to processes or work practices to the management team, with the goal of eliminating inefficiencies, redundant steps, or overly complicated procedures.
• Actively seek guidance and professional development from more experienced colleagues and ensure the knowledge base articles are consistently updated.
• Suggest process or work practice changes to the management team aimed at eliminating process inefficiencies, redundancies, or unnecessary complexities.

Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy