Service Desk & Facilities Coordinator

Avison Young │ UK; Stoke-on-Trent; On-site; GBP 17,000 - 22,000; Full time

Job summary

Avison Young is seeking an organised, customer-focused Help Desk Administrator in the UK to handle calls, manage tasks, and support field teams. You’ll log requests, coordinate with engineers and contractors, and ensure timely, professional service to clients across our sites.

The role emphasizes multitasking, accuracy, and a collaborative approach, with opportunities to engage across departments and maintain a positive image of the firm.

Qualifications

• Minimum of one year experience in a help desk environment.
• Strong telephone communication skills.
• Working in a customer focused setting is essential.

Responsibilities

• Answer all incoming calls and emails promptly and professionally.
• Process reactive, planned and statutory compliance tasks.
• Log requests on the in-house system and liaise with engineers and managers.
• Promote good relationships with contractors and site personnel.
• Provide administrative support to the Field Based team and manage workload.

Skills

Verbal and written communication

Organised and multitask

Attention to detail

Customer focus

Empathy

Work under pressure

Team player

Problem solving

Tools

Microsoft Office

CAFM system

Job description

Avison Young is seeking an organised, customer-focused Help Desk Administrator in the UK to handle calls, manage tasks, and support field teams. You’ll log requests, coordinate with engineers and contractors, and ensure timely, professional service to clients across our sites.

The role emphasizes multitasking, accuracy, and a collaborative approach, with opportunities to engage across departments and maintain a positive image of the firm.