Remote Service Desk & Facilities Advisor

Avison Young; Burslem; On-site; GBP 24,000 - 32,000; Full time

Job summary

Avison Young is seeking a capable help desk administrator to join our UK team. You will handle incoming calls and emails, log and progress requests, and coordinate with engineers and contractors to keep our sites running smoothly.

Strong communication and organisational skills are essential for delivering accurate admin support to field teams and clients. The role requires proficiency in Microsoft Office and familiarity with CAFM systems.

Qualifications

• Experience in a help desk or service desk role.
• Excellent verbal and written communication.
• Strong organisational skills and attention to detail.

Responsibilities

• Answer all incoming calls and emails promptly and professionally.
• Process reactive, planned and statutory compliance tasks.
• Log requests on the in-house system and coordinate with engineers and contractors.
• Support Field Based team with administrative duties.
• Maintain tidy filing and data accuracy.
• Manage workload and meet deadlines.
• Promote professional image of Avison Young.

Skills

Communication skills

Organisation

Microsoft Office

Tools

CAFM system

Job description

Avison Young is seeking a capable help desk administrator to join our UK team. You will handle incoming calls and emails, log and progress requests, and coordinate with engineers and contractors to keep our sites running smoothly.

Strong communication and organisational skills are essential for delivering accurate admin support to field teams and clients. The role requires proficiency in Microsoft Office and familiarity with CAFM systems.