Service Desk Advisor - Hybrid Support for Real Estate

Avison Young; Burslem; On-site; GBP 22,000 - 28,000; Full time

Job summary

Avison Young is seeking a Help Desk Administrator to support field-based teams from our UK office. You will handle calls and emails, process maintenance and compliance tasks, and log requests in our in-house CAFM system.

The role involves coordinating with engineers and contractors to ensure timely completion and accurate data entry. Strong communication skills, customer focus, and the ability to work under pressure are essential.

Qualifications

• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Experience with CAFM systems desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Answer all incoming calls and emails promptly, confidently and professionally in accordance with targets.
• Accurately process reactive, planned and statutory compliance tasks.
• Action reactive requests from our client base and log all requests on our in-house system.
• Liaise with site-based engineers and field-based facility managers to action requests as necessary.
• Coordinate with subcontractors to attend sites and raise purchase orders as required.
• Ensure requests are completed within SLA timeframes and data updated in the system.
• Promote professional relationships with contractor/supplier contacts and site personnel.

Skills

Microsoft Office

CAFM system

Telephone communication

Tools

CAFM system

Job description

Avison Young is seeking a Help Desk Administrator to support field-based teams from our UK office. You will handle calls and emails, process maintenance and compliance tasks, and log requests in our in-house CAFM system.

The role involves coordinating with engineers and contractors to ensure timely completion and accurate data entry. Strong communication skills, customer focus, and the ability to work under pressure are essential.