Remote Service Desk Advisor | Real Estate Tech Support

Avison Young │ UK; Stoke-on-Trent; On-site; GBP 22,000 - 32,000; Full time

Job summary

Avison Young is seeking a capable help desk administrator to support our field-based teams in the UK. You will handle incoming calls and emails, process compliance tasks, and coordinate with engineers and site managers to ensure timely action on requests.

The role emphasizes strong communication, organisational skills, and a proactive approach to data management and client service. Some roles may be remote, with potential progression within a growing global real estate advisory firm.

Qualifications

• Minimum one year experience in a help desk environment.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint).

Responsibilities

• Answer all incoming calls and emails promptly and professionally.
• Process reactive, planned and statutory compliance tasks.
• Liaise with site-based engineers and facility managers to action requests.
• Promote good relationships with contractor/supplier contacts and site personnel.
• Provide administrative support to Field Based team and manage workload.

Skills

Microsoft Office

Customer service

Communication

Tools

CAFM system

Job description

Avison Young is seeking a capable help desk administrator to support our field-based teams in the UK. You will handle incoming calls and emails, process compliance tasks, and coordinate with engineers and site managers to ensure timely action on requests.

The role emphasizes strong communication, organisational skills, and a proactive approach to data management and client service. Some roles may be remote, with potential progression within a growing global real estate advisory firm.