Service Desk Engineer - Systems Integrator

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Travel to work expensed (Zone 6)

Private Medical Insurance

Job summary

Hamilton Barnes Associates Limited in London seeks an IT helpdesk specialist to join our ICT and cybersecurity provider. You will perform 1st and 2nd line support, assist customers as their escalation point, and coordinate across projects and maintenance contracts to meet requirements.

The role includes hands-on PC and mobile support, queue management, and delivering high-quality customer service. Salary is £39,000 basic per annum with travel expensed and private medical insurance.

Qualifications

• Experience providing service desk support and handling customer queries.
• Strong familiarity with Windows 11/Server environments.
• Proficient with Microsoft 365 stack and Azure AD.
• Ability to coordinate across projects and maintenance contracts.

Responsibilities

• 1st and 2nd level troubleshooting with customers via email, phone, remote access and chat.
• Queue management with IT support ticket system.
• Hands-on PC and mobile phone support and initial kit handover.

Skills

Service Desk Experience

Windows 11/Servers

M365 Stack

Azure Active Directory

Job description

Looking for a role with plenty of growth opportunities?

Join a leading ICT and cybersecurity provider delivering network, data centre, system integration, IoT, RPA, and security solutions to customers across Europe and globally. Backed by decades of industry experience, the organisation combines Japanese precision and reliability with European innovation to support seamless operations across multiple industries.

The role involves carrying out a range of technical and coordination tasks across projects and maintenance contracts, ensuring customer requirements are met or exceeded. All work is expected to be delivered professionally and efficiently, maintaining a consistently high level of customer service.

Responsibilities

• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools
• Queuing management with IT support ticket system
• Hands-on PC & mobile phone support and initial kitting

Skills/Must Have

• Service Desk Experience
• Windows 11/Servers
• M365 Stack
• Azure Active Directory

Benefits

• Travel to work expensed (Up to Zone 6 of London Underground paid)
• Private Medical Insurance

Salary

• £39,000 Basic Salary Per Annum