Service Desk Engineer 279803

Little Fish (UK) Ltd.; Nottingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company is looking for a 247 Service Desk Engineer to join their Service Desk Team. This home-based position involves providing technical support to customers, troubleshooting IT issues, and managing technical queries in line with company standards. If you have a strong IT background and a passion for customer service, we'd love to hear from you!

Benefits

Referral Bonus

Endless Learning - LinkedIn Learning Access

Healthcare Cash Plan

Casual Dress Policy

Company Pension Scheme

Social Events

25 Days Annual Leave + Public Holidays

Purchase & Sale of Annual Leave

Qualifications

• Previous experience within a 1st and 2nd line IT service desk or similar technical role.
• Familiarity with Windows 10, Office 365, and other listed technologies.
• Willingness to undergo NPPV2 clearance.

Responsibilities

• Provide effective technical support to contract customers.
• Resolve desktop, laptop, printer, and application issues.
• Perform network and server troubleshooting and administration.

Skills

Technical Support

Troubleshooting

Communication

Diagnostic Skills

Customer Service

Tools

ITSM Case Management Software

Remote Support Tools

Windows 10

Office 365 Admin Centre

Active Directory

Windows Server

Enterprise Networks

Job description

Home based position on a 4 on 4 off shift pattern (including weekends and bank holidays)

Must Be eligible for SC (Must of lived in the UK for the past 5 years)

Willingness to undergo NPPV2 clearance

Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish are recruiting for a 247 Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be expected to come into the office once a month for team meetings and carry out your first 6-week training in the office.

What you’ll be getting up to on a day-to-day basis:

Reporting into the 247 Service Desk Team Leader, as a 247 Service Desk Engineer, you will provide effective technical support to Littlefish’s contract customers. The Service Desk Engineer will resolve desktop, laptop, printer, application issues, as well as performing network/server troubleshooting and administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s.

What are we looking for in the successful candidate?

• Previous experience within a 1st and 2nd line IT service desk or similar technical role
• Previous experience using ITSM case management software
• Previous experience using remote support tools to run diagnostics and troubleshooting.
• Prior experience in troubleshooting and supporting the following technologies – Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, Enterprise Networks
• Familiarity with the following software and technologies – MS Office Suite, Anti-Virus, Print, Mobile and Laptop/PC Hardware

What we can offer you:

• Referral Bonus – Earn £1000 when you refer a friend to join us!
• Endless Learning – Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
• Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
• Casual Dress Policy – Come as you are.
• Company Pension Scheme – Plan for the future while living in the present.
• Social Events – From team outings to company-wide celebrations, we know how to have fun!
• 25 Days Annual Leave + Public Holidays – More time to relax and recharge.
• Purchase & Sale of Annual Leave – Need extra days off? We’ve got you covered.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.

I Have a Can-Do Attitude– I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).