Service Desk Engineer

DCS Technology; Lincoln; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading company in Lincoln is seeking a Service Desk Engineer to be the first point of contact for end users. You will handle troubleshooting, manage support requests, and provide excellent customer service. The role requires strong communication and troubleshooting skills, along with at least 2 years of experience in IT support. The position offers a competitive salary and various benefits.

Benefits

Paid annual leave

Company pension

Health and well-being scheme

Qualifications

• At least 2 years of experience in a service desk or IT support environment.
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Respond promptly to support tickets via phone, email, and face-to-face.
• Document, log, and categorize incidents according to policies.
• Provide hardware and server-based support when immediate solutions are not possible.

Skills

Troubleshooting

Communication

Adaptability

Tools

Microsoft technologies

Job description

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Base pay range

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DCS Technology is proudly working in partnership with our client based in Lincolnshire. We are searching for a Service Desk Engineer to join their team due to organisational growth.

What will you get up to?

As Service Desk Engineer, you will be the first point of contact for end users regarding troubleshooting and technical issues.

Responsibilities:

• Respond promptly and professionally to support tickets via phone, email, and face-to-face interactions.
• Manage and take ownership of support requests, aiming for first-time resolution.
• Document, log, and categorize incidents according to organizational policies and procedures.
• Provide hardware and server-based support when immediate solutions are not possible.
• Investigate and conduct diagnostics with end-users to enable quick resolutions and reduce future support requests.
• Perform administrative tasks such as creating and deleting employee accounts, managing IT assets, and overseeing equipment movements.
• Review and monitor event logs.
• Document procedures and support processes.
• Resolve and diagnose technical issues with a focus on excellent customer service.
• Continuously develop technical knowledge and skills for first-time ticket resolution.
• Escalate recurring issues or operational risks to relevant teams.
• Share best practices within the team and wider organization.

What will you bring? (Experience and skills)

• At least 2 years of experience in a service desk or IT support environment.
• Strong troubleshooting skills with Microsoft technologies.
• Ability to work under deadlines and deliver high-quality service in a fast-paced setting.
• Clear and confident communication skills, both verbal and written.
• Ability to explain technical concepts to non-technical stakeholders.
• Adaptability to technological trends and evolving IT environments.
• Experience working within SLAs and ticket escalation procedures.

What can you expect in return?

Salary: £24,000 to £26,000 per annum

Working model: Office-based

Benefits: Paid annual leave, company pension, health and well-being scheme

Location: Lincoln

*Note: This role requires full UK Right to Work; no sponsorship is offered!

All applicants must be based in the UK to be considered!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services, IT Consulting, IT System Training, and Support

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