Service Desk Automation Engineer

Klipboard; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent company in software development seeks a Service Desk Automation Engineer to support their global IT team. The role encompasses offering IT support, developing automated processes, and providing training to new employees in a dynamic, hybrid work environment. The ideal candidate will have proven expertise in IT support and excellent communication skills.

Qualifications

• Proven experience as an IT Support Analyst or similar role required.
• Ability to investigate unfamiliar problems and generate effective solutions.
• Excellent communication and interpersonal skills necessary.

Responsibilities

• Provide exceptional network, hardware and software/application support.
• Document IT processes, procedures, and solutions for use by others.
• Assist in developing automated ITSM processes.

Skills

Communication

IT Support

Problem Solving

Tools

Windows 11

Active Directory

Microsoft 365

ServiceNow

CompTIA or similar

Job description

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"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

You will join a global IT team, supporting end users from all regions.

As well as assisting our global end users you will also help shape and develop the services we provide, as it continuously improves and evolves.

Key Responsibilities

• Provide exceptional network, hardware and software/application support to our employees via Email, Telephone, Microsoft Teams and in person.
• Document IT processes, procedures, and solutions for use by others.
• Work with the team and other departments to assist in developing automated ITSM processes.
• Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard
• Collaborate with colleagues across different time zones and cultures, projecting a professional image at all times
• Enjoy a dynamic work environment with the potential of rotating shifts that offer flexibility and variety. This may include evenings and weekends.
• The potential of undertaking 24/7 on call with compensation.
• Candidates will have the opportunity to travel to other Klipboard office locations, where necessary
• Be a key part of project work where required, working closely with the IT infrastructure and IT Security teams
• Any other duties as requested that are commensurate with the role.
  
  

Essential

Skills, Knowledge and Experience:

• Excellent communication and interpersonal skills.
• Proven experience as an IT Support Analyst or similar role covering:
• Windows 11
• Active Directory
• Microsoft 365/Entra
• End user device deployment and management
• Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
• As well as being able to work effectively as a member of a team, they must also be able to organise and manage their own workload
• Ability to work across different time zones and adapt to diverse cultural environments
  
  

Desirable

• Exposure/knowledge of:
• Tanium
• ServiceNow ITSM
• ITIL V4 framework
• Administration of MacOS in an enterprise environment
• Microsoft intune/Endpoint Management
• Understanding of networking/infrastructure with CompTIA or similar qualification
  
  

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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