Helpdesk Engineer

Daffodil Group; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Helpdesk Engineer to join their dynamic team. In this role, you will be the first line of support for users, tackling IT challenges and ensuring smooth operations. Your expertise will help maintain optimal performance of IT systems while collaborating with a talented crew. If you thrive in a fast-paced environment and enjoy solving tech problems, this opportunity is perfect for you. Join a company that values its employees with competitive benefits and a supportive work culture!

Benefits

Free office snacks

1 Week Christmas shutdown

Extra day off for your birthday

20 holiday days + bank hols

On-site parking

Regular team socials

Employee of the month bonus

Use of company vehicle

Cycle to work scheme

Free gym membership

Qualifications

• Proven experience as an IT Helpdesk Engineer or similar role.
• Strong technical knowledge of Windows and Mac OS, network protocols.
• Relevant IT certifications such as CompTIA A+, Network+.

Responsibilities

• Providing technical support and advice to end-users via phone or email.
• Investigating, diagnosing, and resolving complex IT issues.
• Collaborating with IT team members to improve the IT environment.

Skills

Windows Operating System

Mac Operating System

Network Protocols

Microsoft Office 365

Active Directory

Exchange

SharePoint

VoIP Systems

Analytical Skills

Problem-Solving Skills

Education

CompTIA A+

Network+

Microsoft Fundamentals

Tools

ConnectWise Control

ConnectWise Manage

Job description

We are looking for the perfect fit to join our team and help us thrive. Are you a tech wizard? If you can troubleshoot like a pro, save the day for our users and keep our IT systems running smoothly, we need you on our team!

Job summary

As a helpdesk engineer with Daffodil IT, you’ll be the go-to person for solving tricky IT problems, helping out our users with their tech woes, and making sure everything runs smoothly. You’ll also team up with our awesome IT crew to keep the whole operation in top shape and stress-free. If you love a good IT challenge and can turn tech chaos into calm, we want you!

Key responsibilities

• Providing technical support and advice to end-users via phone, email or in person.
• Responding to technical issues either by phone or via a ticketing system.
• Investigating, diagnosing and resolving complex IT issues and requests.
• Installing and configuring software, hardware, and network devices.
• Maintaining and monitoring IT systems and applications to ensure their optimal performance.
• Creating and maintaining technical documentation, such as system manuals and user guides.
• Collaborating with other IT team members to identify and implement solutions to improve the IT environment.
• Participating in IT projects as required.
• Staying up-to-date with emerging trends and technologies in the IT industry.

What kind of person we are looking for

• Proven experience working as an IT Helpdesk Engineer or similar role.
• Strong technical knowledge of Windows and Mac operating systems, network protocols, and hardware components.
• Experience with Microsoft Office 365, Active Directory, Exchange, and SharePoint.
• Experience supporting VoIP systems.
• Excellent analytical and problem-solving skills.
• Strong communication skills and the ability to work well in a team.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft Fundamentals
• Experience using ConnectWise Control and Manage (PSA)
• Experience creating and documenting knowledge base articles

What we will offer you

• Competitive salary (DOE)
• Free office snacks
• 1 Week Christmas shutdown
• Extra day off for your birthday
• 20 holiday days + bank hols
• On-site parking
• Regular team socials
• Employee of the month bonus
• Use of company vehicle
• Cycle to work scheme
• Regular incentives
• Free gym membership
• Free eye test
• Dress-down Fridays

If you have the skills and experience required for this role, please submit your application with a cover letter and CV. We are an equal opportunity employer and welcome applications from all qualified candidates.

Apply for this position

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Daffodil Group is the parent company of several solution providers. If you are looking for support with an ongoing service, please contact our support team.