Dedicated Front of House Coordinator

Rapport Guest Services; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Contributory pension

Wellbeing programs

Digital GP services

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is seeking a Dedicated Front of House Coordinator to serve as a key ambassador across 29 client sites. This mobile, full-time role provides comprehensive training and a 40-hour week on a rotating schedule from 7 AM to 7 PM, with a supportive Team Leader.

You will deliver warm welcomes, manage enquiries, maintain site operations knowledge, and work with colleagues to uphold the highest professional standards.

Qualifications

• Experience in front-of-house or hospitality preferred.
• Strong English communication skills required.
• Customer-service oriented with professional demeanor.

Responsibilities

• Deliver an exceptional front-of-house experience with a warm, professional welcome.
• Manage inquiries via phone, email, and in person with prompt resolution.
• Maintain knowledge of site operations to support and direct visitors.
• Collaborate with colleagues and management, escalating issues as needed.
• Report and monitor maintenance and facility-related requests to keep workplaces safe and well-maintained.

Skills

Front of house

Customer service

Communication

Leadership experience (beneficial)

Job description

Join our team as a Dedicated Front of House Coordinator and become a key ambassador for our business. In this exciting mobile role, you'll receive comprehensive training to support 29 prestigious client sites across our portfolio, delivering exceptional front-of-house experiences wherever you're needed. No two days are the same as you build relationships, provide outstanding customer service, and ensure every workplace maintains the highest professional standards.You’ll be part of a dedicated cover team of 1 with a Team Leader supporting your journey.

Type of contract: Full-time, PermanentHours: 40 hours (Monday-Friday, on a shift rota basis between 7 AM – 7 PM).Salary:£34,400 per annum

What will you get?

• Financial freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Deliver an exceptional front-of-house experience, providing a warm and professional welcome to all visitors and employees.
• Manage enquiries via phone, email, and in person, ensuring prompt and efficient resolution.
• Maintain strong knowledge of site operations and facilities to support and direct visitors effectively.
• Work closely with colleagues and management, escalating issues and sharing updates as required.
• Report and monitor maintenance, cleaning, and facility-related requests to ensure a safe and well-maintained workplace.

The ideal candidate willShare our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together. Excellent interpersonal skills with a confident, friendly, and approachable manner.Passionate about delivering exceptional service and making a positive contribution to the team.Strong verbal and written communication skills, with an excellent command of English.Professional, enthusiastic, and detail-oriented with a proactive, can-do attitude.Committed to maintaining a welcoming, safe, and professional workplace environment.Ideally possess previous experience in a front-of-house, hospitality, corporate, or customer service role, with leadership experience beneficial.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background.

We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.