Operations Coordinator - Service Delivery & Compliance

BGIS UK & Europe; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

BGIS UK & Europe seeks an Operations Coordinator to support the Contract Manager at The Crown Estate. The role covers planned and reactive maintenance, issuing PTW/LOTO, and ensuring site standards are met with BGIS SSOW compliance.

You will lead subcontractor coordination, maintain documentation, and develop CAFM workflows while providing performance statistics and administrative support for quotes under £1k.

Qualifications

• Attention to detail and accuracy in delivering high quality work.
• Excellent written and spoken English.
• Knowledge of working with SSOW.
• Construction or maintenance background.
• CAFМ systems knowledge.
• Trophy Building experience preferable but not essential.

Responsibilities

• Schedule and ensure sub-contracted PPMs per plan and coordinate with site management to address deviations.
• Obtain RAMS, permits, and manage documentation for subcontractors.
• Maintain subcontractor logbooks and perform regular reviews.
• Take meeting minutes and organise meeting rooms; chase actions.
• Provide admin support for quotes under £1k; book visits after approval.
• Oversee RiskWise actions and inspections; manage Training Matrix/TBT.
• Manage Permit and Isolations/Integrations System and coordinate PTW/LOTO approvals with engineering leads.
• Collaborate with Systems Administrator to develop CAFM system to meet site needs.
• Produce performance statistics on team activities (PPMs, Reactive, Remedials).
• Support development of Elogbooks CAFM System and verify asset data.

Skills

Attention to detail

Communication

Flexibility

Teamwork

Organisational & Political Sensitivity

Internal Networking

Problem Analysis & Solving

Creativity

Initiative

Customer Focus

Influencing

Education

SSOW knowledge

Construction or Maintenance background

CAFM systems knowledge

Trophy Building experience (preferred)

Tools

CAFM systems

Permit to Work (PTW) systems

Job description

BGIS UK & Europe seeks an Operations Coordinator to support the Contract Manager at The Crown Estate. The role covers planned and reactive maintenance, issuing PTW/LOTO, and ensuring site standards are met with BGIS SSOW compliance.

You will lead subcontractor coordination, maintain documentation, and develop CAFM workflows while providing performance statistics and administrative support for quotes under £1k.