Service Desk Assistant - CG8458

University of St Andrews; St Andrews; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Relocation support

S LAS Pension Scheme

Hybrid working environment

Staff discount scheme

Free staff parking

Carshare

Cycle to Work Scheme

Bus travel subsidy

Sports membership

Tuition discount

Job summary

University of St Andrews is seeking a Service Desk Assistant within the Estates Office to deliver customer-focused administration and support to Estates personnel. The role emphasizes efficient service, problem-solving, and a proactive approach in a busy environment.

The successful candidate will work in a hybrid pattern, contributing to a wide range of tasks, including frontline IT/administration support, responding to diverse queries, and helping maintain an efficient, welcoming campus

Job description

This is an excellent opportunity for the role-holder to contribute to thedevelopment, implementation andProvision of an efficient and effective, customer-oriented administrationservice within the Estates Office.The general office team provides support to a variety of Estatespersonnel, dealing with and responding to a diverse and complex range of issues within an extremely busy workingenvironment.

St Andrews offers more than just a placeto work—it is a place to belong. We value collegiality, inclusion,and wellbeing, and we are committed to creatinga workplacewhere staff can thrive and perform at their best.

In addition to the salary on offer forthis position, there are a wide range of benefits for staff working at theUniversity of St Andrews. The package for the Service Desk Assistant roleincludes:

• Financialcontribution to relocation (subject to eligibility)
• Membershipof the S&LAS Pension Scheme with generous employer contributions
• Ahybrid working environment, including partial homeworking where appropriate anda range of family friendly policies, supporting work-life balance
• Staffdiscount scheme for local and national goods and services
• Freestaff parking, employee Carshare and Cycle to Work Schemes and subsidised localbus travel
• Subsidisedsports membership, reduced tuition fees on degree programmes for staff, accessto training and development opportunities including LinkedIn Learning, accessto library facilities, salary sacrifice scheme

At StAndrews, equality, diversity, and inclusion are central to who we are and forma core pillar of our University Strategy. We are committed to creating a fair,inclusive and supportive workplace, reflected in our participation in nationaldiversity charters and awards, including Athena Swan, Carer Positive and theRace Equality Charter.

We particularly welcome applications from people from Black, Asian,minority ethnic and minority religions backgrounds and from LGBTQ+ and disabledpeople.

Closing date: 28 September 2026Interview date: To be confirmed