Enquiries and Systems Coordinator - CG2114SX

University of St Andrews; St Andrews; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Hybrid working environment

Staff discount scheme

Free staff parking

LinkedIn Learning access

Salary sacrifice scheme

30 Days Annual Leave + 5 Holidays

Job summary

University of St Andrews Admissions welcome a proactive Enquiries and Systems Coordinator to join our team. The role supports the admissions journey from first contact to entrant, coordinating multi-channel enquiries and enhancing our systems to streamline processes.

You will develop and maintain reporting, provide timely data insights, and drive improvements across the Admissions function, including marketing, recruitment and events. Hybrid working is offered with generous staff benefits.

Qualifications

• Experience in an administrative environment with strong organisational skills under pressure.
• Experience using CRM systems; events experience desirable but not essential.

Responsibilities

• Coordinate enquiry management across channels (email, webform, live chat, telephone, in person).
• Provide knowledge and signposting to help enquirers make informed decisions or progress (events, applications, offers).
• Ensure real time data visibility for monitoring and reporting to support Admissions priorities.

Skills

CRM systems

Data analysis

Organisational skills

Communication

Job description

The Admissions team at the University of St Andrews provides professional marketing, outreach and access, and student recruitment and admissions services to identify and attract the most academically talented students from across Scotland, the rest of the UK, Europe and wider overseas.

This role sits within the Systems, Administration and Operations portfolio, underpinning the admissions process from the point of first contact throughout the enquirer, applicant, offer holder to entrant journey, and works across all areas of Admissions business including marketing, recruitment, enquiries and events and visitor/applicant experience.

This exciting role has a focus on coordinating enquiry management, providing enquirers with the knowledge and signposting to make an informed decision or take the next step of their journey to come to St Andrews e.g. book an event, make an application, accept an offer. They have oversight and coordination of multiple enquiry channels including email, webform, live-chat, telephone, in person.

The roles looks for a competent system and data user with the ability to develop and enhance our Admissions systems, modernising our administrative processes and maximising the potential of our systems in supporting both the University and student recruitment business objectives. The postholder will be responsible for using systems and automation to work more efficiently, driving improvements and introducing new streamlined processes across different areas of Admissions function. They will ensure colleagues have real time visibility of data and insight to enable monitoring/reporting, facilitating portfolio priorities to be achieved. Attention to detail in the accuracy and quality of the work produced is vital.

Key to this position is an enthusiasm to innovate, explore customer-focused, systems-based solutions to create efficiencies, and a can-do approach to problem solving and an openness to new ideas on ways of undertaking tasks. Experience of working in an administrative environment with a high level of organization skills with the ability to work under pressure. Experience using CRM systems and/or events would be desirable but not essential.

St Andrews offers more than just a place to work-it is a place to belong. We value collegiality, inclusion, and wellbeing, and we are committed to creating a workplace where staff can thrive and perform at their best.

In addition to the salary on offer for this position, there are a wide range of benefits for staff working at the University of St Andrews. The package for the Enquiries and Systems Coordinator role includes:

• Financial contribution to relocation (subject to eligibility)
• Membership of the S&LAS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies, supporting work-life balance
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
• Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
• 30 Days Annual Leave plus 5 Public Holidays

Further information and informal enquiries may be directed to Claire Doherty, Assistant Director (cp60st-andrews.ac.uk).

At St Andrews, equality, diversity, and inclusion are central to who we are and form a core pillar of our University Strategy. We are committed to creating a fair, inclusive and supportive workplace, reflected in our participation in national diversity charters and awards, including Athena Swan, Carer Positive and the Race Equality Charter.

We particularly welcome applications from people from Black, Asian, minority ethnic and minority religions backgrounds and from LGBTQ+ and disabled people.

This role is not eligible for visa sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on [e-mail].

Closing date: 17 September 2026 Interview date: To be confirmed

Please quote ref: CG2114SXCM

Job description: CG2114SXCM FPs.pdf

Admissions

Salary: Grade 4, £27,319 - £31,236 per annum

Start date: As soon as possible

Duration: Permanent

Full Time, 36.25 hours per week