Service Desk Analyst (Part Time)

TN United Kingdom; Coventry; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Service Desk Analyst to join their dynamic Technology team in Coventry. This part-time role offers the chance to be the first point of contact for technology issues, ensuring swift resolutions and effective communication with users. Ideal candidates will possess strong interpersonal and technical skills, along with a problem-solving mindset. With a focus on delivering exceptional customer service, you will engage with various stakeholders to restore services promptly. Enjoy a rewarding career with competitive benefits, including a bonus scheme and training opportunities, while contributing to a critical national infrastructure service.

Benefits

Competitive Salary

Holiday Allowance

Bonus Scheme

Pension Contributions

Share Schemes

Training

Family Policies

Volunteering Days

Qualifications

• Strong interpersonal and technical skills are essential for this role.
• Experience with Microsoft and CompTIA certifications is desirable.

Responsibilities

• Manage and communicate high-priority incidents effectively.
• Provide professional first-line support and escalate issues as needed.

Skills

Interpersonal Skills

Technical Skills

Problem-Solving

Customer Service

Education

MCP Certification

CompTIA Certification

Tools

Windows

MS Office

Citrix

Lotus Notes

Job description

Service Desk Analyst (Part Time), Coventry

Client: Severn Trent

Location: Coventry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c8392caa457f

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Department: Technology

Severn Trent provides critical national infrastructure to millions of customers, operating around the clock.

Our Technology team is essential for maintaining secure and stable IT services, delivering value to our business and customers. We value diversity and believe that varied experiences help us serve our communities better.

Everything You Need to Know

We are looking for a Service Desk Analyst to join our team in Coventry, working Monday to Friday, from morning until noon, on a part-time basis.

You will be the first point of contact for technology issues, resolving user problems, restoring services quickly, and escalating issues when necessary. Your role includes investigating incidents, communicating effectively with users, and supporting new service implementations.

You will also handle major incident management, working with resolution teams and third parties to ensure swift resolution.

Key Responsibilities:

• Managing and communicating high-priority incidents, coordinating resolution resources, and maintaining effective communication with the business.
• Engaging with Service Assurance, customers, and suppliers to restore services.
• Documenting incident details and managing changes with third-party providers.
• Providing professional first-line support, diagnosing and resolving incidents, and escalating as needed.

What You’ll Bring to the Role

This role requires strong interpersonal and technical skills, the ability to work under pressure, and a problem-solving mindset. Technical knowledge should include PCs, LAN, Windows, MS Office, Citrix, Lotus Notes, with certifications like MCP/CLS being advantageous.

Experience with Microsoft and CompTIA certifications is desirable. Customer service experience that demonstrates delivering exceptional support is also important.

What’s in It for You

We offer a rewarding career with benefits such as competitive salary (pro-rata), holiday allowance, bonus scheme, pension contributions, share schemes, discounts, training, EV schemes, family policies, and volunteering days.