Service Desk Analyst - On-Site IT Support & Incidents

UK Regulators' Network; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Ofgem in London is seeking a Service Desk Analyst to provide first-line technical support across departmental IT applications and services. You will help ensure smooth operation of end-user computing, devices, and standard IT equipment, working with colleagues to resolve incidents and service requests.

The role requires hands-on on-site support with an enhanced office presence (60% in the office) to ensure efficient operations and user satisfaction, within a flexible hybrid working pattern.

Qualifications

• Provides first-line technical support across departmental IT applications and services.
• Supports end-user computing, multi-function devices and standard IT equipment.
• Resolves incidents and service requests with a focus on customer satisfaction.

Responsibilities

• Deliver first-line IT support to staff across IT applications and services.
• Assist in maintaining end-user devices and standard IT equipment in offices.
• Collaborate with colleagues to resolve incidents and requests efficiently.
• Maintain high levels of customer satisfaction and support in aHybrid setup.

Job description

Ofgem in London is seeking a Service Desk Analyst to provide first-line technical support across departmental IT applications and services. You will help ensure smooth operation of end-user computing, devices, and standard IT equipment, working with colleagues to resolve incidents and service requests.

The role requires hands-on on-site support with an enhanced office presence (60% in the office) to ensure efficient operations and user satisfaction, within a flexible hybrid working pattern.