Service Desk Manager - Lead IT Support & Service Excellence

UKRN; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Ofgem is seeking a Service Desk Manager to lead first- and second-line IT support across the organisation. You will manage a team delivering end-user, applications and devices support, ensuring high-quality service delivery aligned to business needs.

This senior role requires strong ITIL-oriented service management, stakeholder engagement and a focus on continuous improvements to user experience across offices and technology platforms.

Job description

Ofgem is seeking a Service Desk Manager to lead first- and second-line IT support across the organisation. You will manage a team delivering end-user, applications and devices support, ensuring high-quality service delivery aligned to business needs.

This senior role requires strong ITIL-oriented service management, stakeholder engagement and a focus on continuous improvements to user experience across offices and technology platforms.