Service Desk Analyst

UKRN; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

UKRN seeks a Service Desk Analyst to provide first‑line technical support across departmental IT applications and services, ensuring smooth operation of end‑user computing and standard IT equipment.

You will work with colleagues to resolve incidents and service requests, maintaining high levels of customer satisfaction. The role requires on‑site hands‑on support with a 60% in‑office attendance policy.

Qualifications

• Provides first-line technical support across departmental IT applications and services.
• Ensures smooth operation of end-user computing, multi-function devices and standard IT equipment.
• Collaborates with colleagues to resolve incidents and service requests while maintaining high customer satisfaction.

Responsibilities

• Resolve incidents and service requests for IT applications and devices.
• Maintain high levels of customer satisfaction through professional support.
• Collaborate with IT team to ensure smooth desk operations in a hybrid environment.

Skills

First-line support

End-user computing

Incident management

Customer support

Job description

As a Service Desk Analyst, you will provide first-line technical support across departmental IT applications and services. You will help ensure the smooth operation of end-user computing, multi-function devices, and standard IT equipment. You will work collaboratively with colleagues to resolve incidents and service requests, maintaining high levels of customer satisfaction. Due to the operational nature of the role and on-site hands-on support provided by the team to OFGEM’s staff and the smooth running of the offices and estates, there will be a requirement for an increased office presence compared to the company Hybrid Working Policy (60% per week in office attendance)

Administrator, Analysis, Corporate, Customer support, Data analyst, Digital, Energy, Regulation