Frontline IT Service Desk Analyst

EQUANS; Newcastle upon Tyne; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free parking

Life cover 1.5x annual salary

24 days annual leave

Employee discounts

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Employee referral rewards

Networks access (WiE, RISE, LGBTQI+)

Descripción de la vacante

Equans is seeking a Technical IT Service Desk Analyst for the Newcastle area. The role is full-time (37.5 hours/week) at our Shared Services office in Newcastle, offering a competitive salary and benefits package.

You will support the IT Service Desk, handling incidents and requests to ensure reliable technology services for the organisation. Key duties include logging and triaging ITSM tickets, providing first-line support, and assisting in onboarding and access management, with opportunities

Formación

• IT qualification or equivalent.
• Strong technical background across common software and IT infrastructure.
• Knowledge of basic computer hardware.
• Experience with Windows 10, Azure and Office 365, plus related permissions.
• Understanding of networking configurations (LAN/WAN).
• Familiarity with ITIL incident, problem and request fulfilment processes.

Responsabilidades

• Answer calls and log ITSM tickets within KPI targets.
• Provide first line triage and basic troubleshooting; escalations as needed.
• Maintain end-to-end ownership and coordinate with resolver groups and third parties.
• Log issues accurately in ITSM with detailed information and timely admin tasks.
• Manage ITSM queue and stay updated on EQUANS environment changes.
• Assist in on-boarding, access provisioning and Leaver processing.

Conocimientos

IT qualification

Technical background

Windows 10

Azure

Office 365

Networking

ITIL

SCCM

Herramientas

SCCM

Descripción del empleo

Equans is seeking a Technical IT Service Desk Analyst for the Newcastle area. The role is full-time (37.5 hours/week) at our Shared Services office in Newcastle, offering a competitive salary and benefits package.

You will support the IT Service Desk, handling incidents and requests to ensure reliable technology services for the organisation. Key duties include logging and triaging ITSM tickets, providing first-line support, and assisting in onboarding and access management, with opportunities