Hybrid CQRS Service Desk Analyst – IT Support

NHS; Chesterfield; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

The CQRS Service Desk Analyst role sits within the NECS CQRS team in the NHS, delivering first-line customer support to NHSE, commissioners and GP practices. You will log, triage and resolve incidents and service requests, prioritising timely responses and accurate records, with hybrid work from home and office in Chesterfield.

Training will be provided to gain CQRS product knowledge; prior customer‑facing experience is required, and you will work a variable shift pattern on a rota basis to

Qualifications

• ITIL or equivalent qualification; NVQ Level III in Business/Administration or equivalent; NVQ2 Customer Care or equivalent.
• Proven experience in customer facing delivery roles.
• Experience logging and managing customer tickets using ITSM tooling.

Responsibilities

• Be part of a team delivering customer support for CQRS to NHSE, Commissioners and GP practices.
• Ensure timely resolution of incidents and fulfilment of customer requests per procedures.
• Provide high quality remote service desk support with accurate recording of interactions.
• Escalate tickets to second line where needed to ensure timely resolution.

Skills

Customer facing delivery

ITIL awareness

Communication skills

Problem solving

Education

ITIL qualification

NVQ Level III in Business/Administration

NVQ2 Customer care

Tools

ITSM tooling

Job description

The CQRS Service Desk Analyst role sits within the NECS CQRS team in the NHS, delivering first-line customer support to NHSE, commissioners and GP practices. You will log, triage and resolve incidents and service requests, prioritising timely responses and accurate records, with hybrid work from home and office in Chesterfield.

Training will be provided to gain CQRS product knowledge; prior customer‑facing experience is required, and you will work a variable shift pattern on a rota basis to