Hybrid Service Desk Analyst: 1st-Line IT Support Pro

BMA; Greater London; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Onsite gym

Cycle to work

Learning & development

Season ticket loan

Employee discounts

Job summary

The British Medical Association (BMA) invites applications for a Service Desk Analyst to join our Technology Services team in London. This hybrid role will support BMA and BMJ Group staff, handling desktop issues and IT enquiries within SLAs.

You'll log and respond to calls, emails, and portal requests, providing either technical or user-focused solutions. A mix of home-based and office work, on a rota basis, is expected.

Qualifications

• Experience in a similar service desk role within a technical environment.
• Experience in working to and reporting against service level agreements.
• Strong customer service skills with internal and external customers.

Responsibilities

• Provide first line IT support to BMA & BMJ Group staff and elected members.
• Record, respond to, and track calls, emails, and portal requests within SLAs.
• Troubleshoot desktop hardware/software and escalate where appropriate.
• Maintain documentation and knowledge base for end-users.

Skills

Service desk experience

SLA reporting

Microsoft environment

Mac support

Interpersonal skills

Tools

SCCM

Service Manager

SharePoint

Job description

The British Medical Association (BMA) invites applications for a Service Desk Analyst to join our Technology Services team in London. This hybrid role will support BMA and BMJ Group staff, handling desktop issues and IT enquiries within SLAs.

You'll log and respond to calls, emails, and portal requests, providing either technical or user-focused solutions. A mix of home-based and office work, on a rota basis, is expected.