Hybrid IT Service Desk Analyst - First-Line Support

NHS National Services Scotland; Dunfermline; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Support for disabled candidates

Job summary

NHS National Services Scotland is seeking an experienced First Line Service Desk Analyst to support around 10,000 NHS users in Scotland, including GPs. You will diagnose and pass on issues to higher tiers when needed, communicating clearly with users of varying technical knowledge.

The role includes a hybrid working pattern and a 12-month fixed term. Based in Dunfermline, you will work from home or other sites with bookable desks, and you must be eligible to work in the UK.

Qualifications

• Experience in a First Line support role
• Knowledge of Microsoft products
• Strong communication and customer service skills
• Ability to identify PC and Endpoint problems
• Ability to prioritise and manage workload

Responsibilities

• Handle calls via telephone or online portal
• Resolve issues at first contact or escalate to 2nd/3rd line
• Provide accurate and complete information to colleagues

Skills

First line support

Customer service

Microsoft products

Problem solving

Communication skills

Tools

Microsoft Windows

Job description

NHS National Services Scotland is seeking an experienced First Line Service Desk Analyst to support around 10,000 NHS users in Scotland, including GPs. You will diagnose and pass on issues to higher tiers when needed, communicating clearly with users of varying technical knowledge.

The role includes a hybrid working pattern and a 12-month fixed term. Based in Dunfermline, you will work from home or other sites with bookable desks, and you must be eligible to work in the UK.