Service Desk Analyst - Bristol

Experis - ManpowerGroup; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Service Desk Analyst in North Bristol! Join a dynamic Helpdesk team supporting 700 internal users. This role is perfect for those with a background in customer service and a passion for IT. You will provide essential 1st line support and occasionally 2nd line assistance, ensuring user issues are resolved efficiently. With excellent training opportunities and a supportive environment, this position not only offers a chance to enhance your technical skills but also promises career progression. If you're eager to grow and thrive in a collaborative setting, this role is for you!

Benefits

Good benefits

Training opportunities

Career progression

Competitive salary

Qualifications

• Experience in a 1st line support role or customer service background.
• Knowledge of IT areas such as Networking and Windows environments.

Responsibilities

• Provide 1st line and some 2nd line support via phone, email, or face to face.
• Work to set SLA targets in a busy helpdesk environment.

Skills

1st line support

customer service

Networking

Windows desktop environments

M365 environments

Job description

Service Desk Analyst - Bristol

An exciting opportunity to join an established client of mine based in North Bristol who are seeking two new members of their Helpdesk team which support an internal user base of 700 people.

This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate.

The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets.

This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network.

The team covers a shift pattern operating from 7.30am - 5pm.

Good benefits, training and career progression are offered together with a competitive basic salary.

If this Service Desk Analyst role sounds of interest please get in touch with your latest CV.