Service Desk Analyst

JR United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in North Bristol for a Service Desk Analyst to join a dynamic Helpdesk team. This role is ideal for those with a background in 1st line support or customer service, coupled with a passion for technology, including Networking and M365 environments. The successful candidate will provide essential support to an internal user base of 700, ensuring smooth operations and user satisfaction. With excellent training opportunities and a clear path for career progression, this position offers a competitive salary and the chance to thrive in a supportive environment. If you're ready to take your career to the next level, this role is perfect for you.

Benefits

Excellent training opportunities

Career progression opportunities

Good benefits

Qualifications

• Experience in a 1st line support role or customer service.
• Interest in Information Technology and related fields.

Responsibilities

• Provide 1st line and some 2nd line support via phone and email.
• Work to set SLA targets while assisting internal users.

Skills

1st Line Support

Customer Service

Networking

Windows Desktop Environments

M365 Environments

Job description

An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team supporting an internal user base of 700 people.

This role may suit someone with experience in a 1st line support role or a background in customer service with an interest and knowledge in Information Technology, such as Networking, Windows desktop environments, and M365 environments.

Excellent training opportunities will be provided for the successful candidate.

The Service Desk Analyst will provide 1st line (and some 2nd line) support via phone, email, or face-to-face, working to set SLA targets.

This position requires working 5 days a week on-site in an office in North Bristol, easily accessible via the M4/M32 motorway network.

The team operates on a shift pattern from 7.30 am to 5 pm.

Good benefits, training, and career progression opportunities are offered, along with a competitive salary.

If this Service Desk Analyst role interests you, please get in touch with your latest CV.