IT Support Analyst (2nd/3rd Line) x 3 - New! (REFGJ26)

JR United Kingdom; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organisation in Bristol is seeking skilled IT Support Analysts (2nd/3rd Line) to join their expanding team. Candidates should have a minimum of 3 years’ experience and be adept at troubleshooting and network management. This role offers an excellent opportunity for career growth while providing dedicated customer support during a period of significant change.

Qualifications

• A minimum of 3 years’ experience in 2nd/3rd line support.
• Knowledge of virtualization software and cloud services.
• Good troubleshooting and problem-solving skills.

Responsibilities

• Proactive maintenance of client networks.
• Managing new workstation builds and user setups.
• Engaging in technical projects and delivering onsite support.

Skills

Troubleshooting

Problem Solving

Network Knowledge

Firewall Knowledge

Windows Server Administration

Virtualization Software

Cloud Services Knowledge

Tools

Azure

AWS

Job description

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IT Support Analyst (2nd/3rd Line) x 3 - New! (REFGJ26), Bristol

Client: RedRock Resourcing

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

IT Support Analyst (2nd/3rd Line) x 3 - New! (REFGJ26)

Due to periods of growth and expansion, a leading organisation is recruiting now. My client is looking for talented 2nd Line/3rd Line IT Support Analysts to join their team and provide outstanding support to their customers.

Ideal candidates will have:

• A minimum of 3 years’ experience in 2nd/3rd line support
• Knowledge of virtualization software and cloud services such as Azure and AWS
• Good troubleshooting/problem solving skills
• Network & Firewall knowledge and troubleshooting
• Windows server administration

Key Responsibilities:

• Proactive maintenance of client networks
• Managing new workstation builds and user setups
• Engaging in technical projects, including meeting clients and delivering onsite support
• Implementing policy and procedure with the team
• Training and developing junior team members

This is an excellent opportunity to join a leading organisation during a period of growth and change. Please send your CV for the full job description and an informal chat.