Service Desk Analyst

Abm Renovation; Bath; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading company in IT support is seeking an IT Service Desk Analyst to join their team in Bath. The role involves providing first-line technical support for over 500 users, managing incidents, and supporting IT onboarding. Candidates should have a proactive approach to problem-solving and excellent communication skills, making it an ideal opportunity for those passionate about IT.

Benefits

25 days holiday plus bank holidays

Life assurance 4x Salary

Encouragement for professional development

Discretionary performance-based bonus

Qualifications

• Previous experience in IT support role preferred.
• Proactive approach and genuine interest in IT are important.
• Organised and detail-oriented.

Responsibilities

• Act as first point of contact for technical support issues.
• Troubleshoot and resolve a wide range of 1st line issues.
• Maintain and update support tickets efficiently.

Skills

Customer-focused attitude

Strong communication skills

Technical awareness

Problem-solving

Job description

Join to apply for the Service Desk Analyst role at INOVERSE GROUPE

2 days ago Be among the first 25 applicants

Join to apply for the Service Desk Analyst role at INOVERSE GROUPE

Title: IT Service Desk Analyst- 1st Line Support

Salary: Up to £27,000 D.O.E

Location: Bath (Hybrid 3x PW in office)

Are you someone who thrives in a client-facing IT support role and enjoys solving technical issues while delivering excellent service? We're looking for a 1st Line Service Desk Analyst to join a friendly, customer-focused IT team in Bath, supporting 500+ users across multiple office locations.

In this role, you'll be the first point of contact for IT support - resolving incidents and service requests, escalating issues when necessary, and ensuring that all tickets are managed efficiently and within SLAs. This is a great opportunity for someone with a strong interest in IT who enjoys working in a collaborative team and providing real value to end users.

What You'll Do

• Act as the first point of contact for technical support issues via the Service Desk
• Troubleshoot and resolve a wide range of 1st line issues (hardware, software, user access)
• Escalate complex incidents to 2nd or 3rd line teams with clear, detailed documentation
• Carry out IT onboarding for starters and leavers, and manage equipment setup
• Maintain and update support tickets, ensuring a great customer experience
• Participate in daily system checks, asset management, and procurement tasks
• Be part of the on-call and office hours rota, supporting users both remotely and on-site
  
  

What You'll Bring

• Previous experience in an IT support role (ideally 1st line)
• A proactive, customer-focused attitude with strong communication skills
• Sound technical awareness with a genuine interest in IT
• A full UK driving licence (occasional travel to other offices required)
• Organised and detail-oriented approach to problem-solving
  
  

What's In It For You

• 25 days holiday plus bank holidays
• life assurance 4x Salary
• Encouragement and support for professional development and long-term progression
• Involvement in IT service improvement initiatives and projects
• Discretionary performance based bonus
• And more!
  
  

Our client has a 2 stage interview process and for the right candidate they will interview this week!

If you're interested in this role, or know someone who would be, please reach out to a. methula@ioassociates. co. uk

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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