Helpdesk Coordinator

Skanska; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading construction company as a Helpdesk Coordinator, managing service requests and ensuring timely responses to facilities-related tasks. You will play a crucial role in supporting operations with documentation and job tracking, contributing to the overall service continuity and SLA compliance for the Building Services division.

Benefits

Flexible working options

Commitment to diversity and inclusion

Qualifications

• Proven experience in a fast-paced helpdesk or administrative support role.
• Competence using CAFM or similar job-tracking platforms.
• Competent in Microsoft Office Suite including Excel, Word, and Outlook.

Responsibilities

• Co-ordinate helpdesk service and maintenance scheduling.
• Organise and monitor helpdesk delivery and performance reports.
• Ensure contract compliance and maintain all administration related to tasks.

Skills

Organization

Communication

Problem-Solving

Education

High School Diploma or Equivalent

Tools

CAFM System

Microsoft Office Suite

Job description

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Description And Requirements

Skanska, one of the world’s largest development and construction companies, dates back 135 years and had a 2021 revenue of around £12.5 billion. We have 3,300 experts in the UK alone, could joining us be your next career move?

Description And Requirements

Skanska, one of the world’s largest development and construction companies, dates back 135 years and had a 2021 revenue of around £12.5 billion. We have 3,300 experts in the UK alone, could joining us be your next career move?



Our Building Services division provides complete Facilities Management of properties throughout the UK, providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.



We are looking for a Helpdesk Coordinator to serve as the central point for managing facilities-related service requests and to ensure timely resolution in line with service level agreements. This position supports the efficient running of onsite operations by raising and tracking job tasks, coordinating contractor access, managing documentation, and maintaining data within the CAFM system. The role contributes directly to contract SLA compliance, responsiveness, and overall service continuity.

What you’ll do:

• Co-ordinate the helpdesk service in line with the contract requirements including reactive Maintenance scheduling and programming, subcontractors, premises staff and engineer task allocation, raising contract and ad-hoc purchase orders, quotations through to invoicing.
• Organise and monitor overall Helpdesk delivery in relation to and including performance reports, helpdesk status updates, contract deduction process, damage reports and subcontractor activity.
• Be responsible for the generation of all reactive tasks on CAFM, assessing if these works are chargeable or contract costed, issuing work orders, closing and archiving all jobs.
• Ensure contract compliance with service level timescales.
• Maintain all administration and associated quotation processes for authority damage and ad hoc call outs.
• Ordering Materials via ERP for site teams
  
  

What you’ll bring to the role:

• Proven experience in a fast-paced helpdesk, facilities, or administrative support role
• Competence using CAFM or similar job-tracking platforms
• Competent in Microsoft Office Suite, including Excel, Word, and Outlook
  
  

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using [e-mail] if you require any adjustments that would support you throughout your application.

More Information About The Role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: [e-mail]

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Construction

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