Hertfordshire Service Desk Analyst | 1st–2nd Line to Cloud

Pro-Connexions; England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Pro-Connexions in Hertfordshire is seeking a proactive 1st-2nd line Service Desk Analyst to join our office-based IT team, Monday to Friday. You will handle user accounts, troubleshoot routine hardware and software issues, onboard/offboard staff, provision laptops, and assist with installation and configuration while supporting our cloud stack (Microsoft 365, Freshservice, NinjaOne).

You will also document processes and provide end-user training, with secondary support to international offices.

Qualifications

• Proven ability to provide 1st/2nd line IT support with customer focus.
• Experience with Microsoft 365 and cloud-based IT tooling is preferred.
• Familiarity with account provisioning, onboarding and end-user training.

Responsibilities

• Handle 1st/2nd line IT support for staff across the business.
• Onboard/offboard users, create accounts and provision laptops.
• Install and configure hardware/software and support cloud stack.
• Deliver training and guidance on IT systems and applications.
• Document processes and maintain records; provide secondary support to international offices.

Skills

1st line support

2nd line support

cloud technologies

Microsoft 365

Azure Entra ID

Intune

Autopilot

Exchange

Teams Admin

Laptop provisioning

Tools

Freshservice

NinjaOne

Job description

Pro-Connexions in Hertfordshire is seeking a proactive 1st-2nd line Service Desk Analyst to join our office-based IT team, Monday to Friday. You will handle user accounts, troubleshoot routine hardware and software issues, onboard/offboard staff, provision laptops, and assist with installation and configuration while supporting our cloud stack (Microsoft 365, Freshservice, NinjaOne).

You will also document processes and provide end-user training, with secondary support to international offices.