Service Desk Analyst

JR United Kingdom; London; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Service Desk Analysten, der eine Schlüsselrolle im Service- und Supportteam spielt. In dieser spannenden Position werden Sie mit fortschrittlichen technischen Herausforderungen konfrontiert und erhalten umfassende Schulungen, um Ihre Fähigkeiten zu entwickeln. Sie werden IT-Anfragen bearbeiten, 1st Line-Tickets lösen und sicherstellen, dass Kunden eine hervorragende Erfahrung haben. Mit einem attraktiven Leistungspaket, einschließlich hybrider Arbeitsmöglichkeiten und bezahlten Zertifizierungen, bietet diese Rolle Ihnen die Möglichkeit, in einem schnelllebigen Umfeld zu wachsen und einen greifbaren Unterschied zu machen.

Benefits

25 Tage Urlaub + Feiertage

Option, 5 Tage Urlaub zu übertragen

Erweiterte Elternzeit

Betriebliche Altersvorsorge

Betriebliche Krankheitsvergütung

Kostenlose Parkplätze vor Ort

Hybrides Arbeiten

Private Krankenversicherung

Betriebliche Veranstaltungen

Jährliche Gehaltsüberprüfungen

Qualifications

• Starke Kundenservicefähigkeiten und Erfahrung im IT-Support.
• Kenntnisse in Active Directory und Office 365 von Vorteil.

Responsibilities

• Beantwortung von IT-Anfragen und -Problemen per Telefon und E-Mail.
• Bearbeitung von 1st Line-Tickets innerhalb der festgelegten Zeitvorgaben.

Skills

Kundenservice

IT-Support

Active Directory

Group Policy

DNS

Office 365

SharePoint

Netzwerkgrundlagen

Windows Laptop/Desktops

Tools

Ticketing-Systeme

Job description

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Salary range £30,000 - £34,000 plus excellent benefits package

The Company

A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects.

They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and certification opportunities, you’ll have everything you need to thrive in a technical environment.

• 25 Days Holiday + Bank
• Option to carry 5 days' holiday over
• Enhanced Maternity and Paternity
• Company Pension Scheme
• Company Sick Pay
• Free Onsite Parking
• Hybrid working (3 days onsite/2 days from home after probation)
• Private Medical
• Company socials/events
• Season Ticket Loans
• Paid Certifications & Qualifications
• Annual Salary Reviews

As a Service Desk Analyst, your key responsibilities will include:

• Answer IT requests and issues by phone, email, and ticket system
• Fix 1st line tickets within the set time targets
• Log and update tickets clearly with detailed notes
• Give great service and make sure customers have a good experience
• Review your own tickets, set priorities, and escalate problems when needed
• Work with partners and suppliers to help fix customer problems
• When needed, manage incoming requests and assign work to the team

What We’re Looking For

• Strong customer service, phone and face-to-face skills
• Previous experience in IT support & MSP
• Some experience with Active Directory, Group Policy, DNS, Office 365 and SharePoint
• Basic understanding and interest in networking
• Able to build, set up and support Windows laptops and desktops
• Shows real interest in learning new tech through courses or personal projects
• Works well in a team and stays motivated when working alone

If the above sounds like you, then I would love to speak with you about this exciting position!

If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference.

If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.

Keywords: service desk, windows, Microsoft, 1st line support, IT support, incident management, ticketing systems, troubleshooting, Active Directory, password resets, technical support, remote support, customer service, helpdesk, Microsoft Office support, Windows support, hardware support, software support, call logging, SLA management, fault diagnosis, ITIL