Service Desk Analyst

Insignis; Greater London; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A leading company is seeking a motivated and experienced Service Desk Analyst to provide professional ICT Service Desk support. The role involves being the first point of contact for technical issues, offering high-level support across various technologies, and producing documentation. This hybrid position requires primarily office-based work with flexible working policies.

Qualifications

• Proven experience as a senior service desk analyst/engineer.
• Strong expertise in ITSM tools, scripting, and automation.
• Good knowledge of Microsoft 365 and related technologies.

Responsibilities

• Provide technical support across all levels of the business.
• Offer high-level support and guidance on applications, systems, and hardware.
• Manage lifecycle processes for users, software, and assets.
• Produce high-quality knowledge articles and documentation.

Skills

ITSM tools

scripting

automation

Microsoft 365

Job description

Service Desk Analyst - up to 39,500 Per Annum - Hybrid

We are seeking an experienced and highly technical Service Desk Analyst who is motivated, enthusiastic, and has a proven track record in providing efficient, effective, and professional ICT Service Desk support. The successful candidate will be part of a team supporting the entire business and act as the first point of contact for technical issues.

The ideal candidate will have expert knowledge of ITSM tools, particularly extensive experience with Ivanti Neurons for ITSM (Ivanti Service Manager ISM).

While we offer flexible, agile working policies, this support role primarily requires being office-based with two days a month in the office.

Key Responsibilities:

1. Provide technical support across all levels of the business.
2. Offer high-level support and guidance on issues related to the council's applications, systems, and hardware, including technologies from Microsoft, VMware, Citrix, Cisco, and Dell.
3. Manage lifecycle processes for users, software, and assets.
4. Produce high-quality knowledge articles, FAQs, and documentation.

Qualifications and Skills:

1. Proven experience as a senior service desk analyst/engineer.
2. Strong expertise in ITSM tools, scripting, and automation.
3. Good knowledge of Microsoft 365 and related technologies.
4. Highly motivated, enthusiastic, and technically proficient.