Service Desk Agent

hackajob; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Desk Agent to join their team in Aldermaston. This entry-level position requires strong customer service skills and attention to detail, as you will be responsible for providing support in a dynamic environment. You will work closely with customers and support personnel to troubleshoot issues and ensure a seamless experience. With a commitment to fostering a diverse and inclusive workplace, this role offers a chance to grow within a leading IT solutions enterprise. Embrace the opportunity to contribute to a culture that values community and work-life balance while delivering mission-critical services.

Benefits

25 days holidays

Competitive Salary

Shift rotation (Monday to Friday 6am - 11pm)

Qualifications

• Strong customer service experience is essential for this role.
• Candidates should have good communication and analytical skills.

Responsibilities

• Provide excellent customer service and support to clients.
• Troubleshoot system problems and assist with incident management.

Skills

Attention to detail

Customer Service Experience

Communication Skills

Computer Systems Experience

Organizational Skills

Analytical Skills

Problem-Solving Skills

Teamwork

Dynamic Adaptability

Tools

Incident Management Toolsets

MS Office Products

Job description

hackajob Aldermaston, England, United Kingdom

Service Desk Agent

hackajob Aldermaston, England, United Kingdom

Successful candidates will need to be onsite based in Aldermaston 5 days per week.

The role requires SC clearance, so it is open to UK Nationals only, as it will eventually require DV clearance. Please do not apply if you have dual Nationality.

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work.

Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognize that the people we employ are vital to providing a great customer experience.

Essential Requirements:

1. Attention to detail
2. Strong Customer Service Experience
3. Good communication skills to communicate with support personnel, customers, and managers
4. One or more years of experience with computer systems or computer security background
5. Good organization skills to balance and prioritize work, and multitask
6. Good analytical and problem-solving skills to troubleshoot systems problems
7. Ability to work independently and as part of a team
8. Ability to be dynamic across business needs

Preferred Skills:

1. Experience using Incident Management Toolsets
2. Experience with MS Office Products
3. ITIL Preferred
4. Virtual working environment

Benefits:

1. Location - Aldermaston
2. Competitive Salary
3. 25 days holidays
4. Shift rotation - (Monday to Friday 6am - 11pm)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Software Development