Service Desk Administrator - SLA-Driven Support Expert

Confidential; England; On-site; GBP 26,000 - 27,000; Full time

Job summary

Confidential is seeking a Service Desk Administrator in Farnham to join a reputable building services team. You will handle incoming calls and emails, allocate work to engineers and support site operations to meet contractual SLA targets.

The role suits organised, detail‑minded personnel with strong written and verbal communication, good data entry skills, and the ability to work efficiently in a fast-paced environment both in a team and independently.

Qualifications

• Previous experience in a helpdesk, customer services or call centre environment preferred.
• Organised with good attention to detail.
• Ability to work in a fast-paced environment.
• Self-motivated with the ability to work in a team or individually.
• Excellent written and verbal communication skills.
• Good time management to meet deadlines.

Responsibilities

• General administration/office duties including preparing documents, producing files and filing.
• Incoming phone calls & emails over various inboxes.
• Allocation of works to engineers.
• Working to response times to meet contractual SLA agreements.
• Providing support obtaining accreditations and certifications.
• Collating health, safety and compliance documentation.
• Assisting with quality procedures to obtain ISO standards (in future).
• Jobsheet processing, including forwarding completed reports to clients & uploading to portals.
• Requesting site access and arranging Permits when required.
• Preparing quotations with support from contract managers.
• Requesting costs and raising purchase orders to suppliers.

Skills

Customer service

Helpdesk experience

Communication skills

Data entry

Time management

Job description

Confidential is seeking a Service Desk Administrator in Farnham to join a reputable building services team. You will handle incoming calls and emails, allocate work to engineers and support site operations to meet contractual SLA targets.

The role suits organised, detail‑minded personnel with strong written and verbal communication, good data entry skills, and the ability to work efficiently in a fast-paced environment both in a team and independently.