M&E Service Desk Administrator — SLA & Compliance Focus

Excel Engineering Recruitment LTD; Farnham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Excel Engineering Recruitment LTD is seeking a Service Desk Administrator in Farnham to handle office duties, incoming calls and emails, and allocation of works to engineers, ensuring timely responses.

You will work in a fast-paced environment, maintain data accuracy, support ISO readiness, and collaborate with contract managers. A strong customer-service mindset and reliable data entry are essential.

Qualifications

• Experience in a helpdesk, customer services or call centre environment.
• Excellent written and verbal communication skills.
• Strong time management and ability to work under pressure.
• Organised and detail-oriented with accurate data entry.
• Self-motivated with ability to work independently and in a team.
• Able to think on your feet and take initiative.
• Reliable with ability to meet deadlines.

Responsibilities

• General administration and office duties including documents, files and filing.
• Answering incoming calls and emails across multiple inboxes.
• Allocating works to engineers and coordinating schedules.
• Adhering to response times to meet contractual SLA.
• Supporting from obtaining accreditations and certifications.
• Collating health, safety and compliance documentation.
• Processing jobsheets and uploading reports to portals.
• Requesting site access and arranging permits as required.
• Preparing quotations with input from contract managers.
• Raising purchase orders and supplier costs.

Skills

Helpdesk experience

Customer service

Communication

Time management

Data entry

Organized

Proactive

Job description

Excel Engineering Recruitment LTD is seeking a Service Desk Administrator in Farnham to handle office duties, incoming calls and emails, and allocation of works to engineers, ensuring timely responses.

You will work in a fast-paced environment, maintain data accuracy, support ISO readiness, and collaborate with contract managers. A strong customer-service mindset and reliable data entry are essential.