Service Desk Administrator

JR United Kingdom; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Desk Administrator to join their vibrant team in Uxbridge. This role is perfect for a proactive individual who excels in customer service and administrative tasks. You'll be responsible for providing high-quality support, managing service inquiries, and ensuring the smooth operation of service agreements. With opportunities for growth within the company, this position offers a chance to make a significant impact while collaborating closely with various teams. If you're ready to take the next step in your career, this is the opportunity for you!

Benefits

Room to grow within the company

Qualifications

• Pro-active self-motivated individual with strong admin skills.
• Excellent customer service orientation and knowledge of Excel.

Responsibilities

• Provide high level customer service and manage service inquiries.
• Create quotes, manage orders, and process service reports.

Skills

Customer Service

Admin Skills

Excel

Job description

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Are you a pro-active self motivated individual with great admin skills, top customer service, and knowledge of Excel?

Bullet Points

• Room to grow within the company

Full Job Description

Are you a pro-active self motivated individual with great admin skills, top customer service, and knowledge of Excel? Our client based in Uxbridge is seeking a Service Desk Administrator to join their busy Service Team to:

• Provide high level customer service
• Answer inbound calls received on the service line, giving customers excellent service
• Action voicemails left on the answer machine
• Respond to emails received in the Service Inbox from external and internal customers
• Create quotes for breakdowns and services
• Close service reports
• Manage account queries sent to Service
• Create and manage return-to-fit requests when parts are needed to fix machines and return to site
• Process worksheets submitted manually and manage stock adjustments
• Create contracts for service agreements
• Create and manage orders for cleaning products and spare parts
• Support colleagues and engage proactively with all areas of the business
• Always be customer-oriented and represent the company professionally