Service Desk Administrator

Sheridan Ward Recruitment Services Limited; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Service Desk Administrator in a vibrant company in Watford! This role is perfect for someone with a positive attitude and strong organizational skills. You will be responsible for scheduling engineers, logging requests, and handling customer queries in a dynamic environment. Join a friendly team that values collaboration and offers a supportive atmosphere. If you're proactive and enjoy working with people, this could be the ideal position for you!

Benefits

Onsite Parking

Annual Leave Increases

Team Events

Vibrant Working Environment

Qualifications

• Experience in scheduling and help desk roles is preferred.
• Strong organizational and customer service skills are essential.

Responsibilities

• Schedule engineers using a CRM system efficiently.
• Handle customer queries and log requests promptly.

Skills

Scheduling

Help Desk Experience

Customer Service

Organizational Skills

Proactive Attitude

Tools

CRM System

Job description

Sheridan Ward is excited to be recruiting for a fabulous company based in Watford, which is looking for a Service Desk Administrator to join their friendly and dynamic team!

Role Overview

We are seeking someone with an upbeat and positive personality, ideally with scheduling or help desk experience. If you are bubbly, well-organized, a team player, and proactive, this could be the perfect role for you.

Service Desk Administrator Duties:

1. Scheduling engineers on a CRM system
2. Logging and closing requests
3. Invoicing for chargeable calls
4. Handling customer queries
5. Creating quotations promptly

Benefits:

• Onsite parking
• Annual leave increases with length of service
• Team events
• Vibrant working environment

Application Process

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