Service Desk Administrator

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a proactive Service Desk Administrator to join their dynamic team in Uxbridge. This role offers the opportunity to deliver exceptional customer service while managing various administrative tasks, including handling calls, emails, and service reports. The ideal candidate will thrive in a fast-paced environment, ensuring customer satisfaction and supporting colleagues across the business. If you're self-motivated and possess strong admin skills, this position is perfect for you to make a significant impact in a supportive team atmosphere.

Qualifications

• Proactive and self-motivated individual with excellent admin skills.
• Strong customer service background with knowledge of Excel.

Responsibilities

• Providing high-level customer service and answering inbound calls.
• Handling emails and managing account queries efficiently.

Skills

Customer Service

Administration

Excel

Job description

Service Desk Administrator, London (Uxbridge)

Client: Trinity Resource Solutions

Location: London (Uxbridge), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Are you a proactive, self-motivated individual with excellent administrative skills, top customer service, and knowledge of Excel? Our client based in Uxbridge is seeking a Service Desk Administrator to join their busy Service Team. Responsibilities include:

• Providing high-level customer service
• Answering inbound calls on the service line to deliver excellent customer service
• Responding to voicemails left on the answering machine
• Handling emails received in the Service Inbox from external and internal customers
• Creating quotes for breakdowns and services
• Closing service reports
• Managing account queries sent to Service
• Creating and managing Return to Fits when parts are needed to repair machines and return to site is required
• Processing worksheets submitted manually and managing stock adjustments
• Creating contracts for service agreements
• Creating and managing orders for cleaning products and spare parts
• Supporting colleagues and proactively engaging with all areas of the business
• Maintaining a customer-oriented approach and representing the company professionally