Service Desk Administrator

WeDoData; Peterborough; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Job summary

WeDoData is recruiting an on-site Service Desk Administrator for an education client in Cambridgeshire. You will be the first point of contact for service desk queries, handling tickets, calls and emails, while recording information accurately.

You’ll work towards a Level 3 Digital Support Technician Apprenticeship with 20% of paid time for training. The role is fully on-site; you’ll need a Level 2 IT qualification and GCSE English and Maths (4/C or equivalent).

Qualifications

• Organised and reliable with strong attention to detail.
• Comfortable using Microsoft Office and handling data.
• Good with people and able to communicate clearly.

Responsibilities

• Respond to tickets, calls and emails and keep requests moving.
• Carry out data administration and produce simple reports.
• Maintain user guides and help the team spot recurring issues.

Skills

Microsoft Office

Data handling

Organised

People skills

Education

Level 2 IT qualification

GCSE English and Maths (Grade 4/C)

Job description

WeDoData is a specialist recruitment company that focuses on non-teaching support in the education sector.

Are you looking for a role where you can build your IT skills while gaining a recognised qualification?

We’re recruiting an on-site Service Desk Administrator for an education client of ours in Cambridgeshire. You’ll be the first point of contact for service desk queries, helping colleagues with everyday issues, keeping requests moving and making sure information is recorded accurately.

The role will include responding to tickets, calls and emails, carrying out data administration, producing simple reports, maintaining user guides and helping the team spot recurring issues or areas where the service could work better. You don’t need years of IT experience.

We’re looking for someone who is organised, comfortable using Microsoft Office, good with people and confident working with data. You’ll need a relevant Level 2 IT qualification and GCSE English and Maths at Grade 4/C or equivalent.

A big part of the opportunity is development. Alongside the job, you’ll work towards a Level 3 Digital Support Technician Apprenticeship, with 20% of your paid working time set aside for training and study.

You’ll also receive 30 days’ holiday plus bank holidays and discretionary days, along with membership of the Local Government Pension Scheme.

Due to the nature of this role, it will be fully on-site.

Unfortunately my client is unable to provide sponsorship.

WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment.

Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.