Service Designer (SC Cleared)

JR United Kingdom; Newport; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading digital consulting firm is seeking an experienced Service Designer to join their team. This mainly remote role, requiring active SC Clearance, offers the chance to work with major clients such as DWP and NHS Digital. As a Service Designer, you will enhance service delivery from ideation to implementation, advocate for user-centric designs, and collaborate with cross-functional teams. Ideal candidates will possess a strong background in service design processes and exceptional facilitation and stakeholder management skills.

Qualifications

• Active SC Clearance is a must.
• Proven experience across the full service design process.
• Expertise in creating service design deliverables including user journeys and service blueprints.

Responsibilities

• Ensure highest value delivery for clients from concept to implementation.
• Guide clients through the entire service design process.
• Work on new ideas alongside solution teams.

Skills

User-Centricity

Facilitation

Critical Thinking

Problem-Solving

Stakeholder Management

Job description

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Stealth IT Consulting are currently supporting a huge player within the digital consulting world and we are looking for SC Cleared Service Designer's to make an impact within the Design team! This is an opportunity to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea).

This role is mainly remote with occasional travel dependant on your client project, this will be either London, Manchester, or Glasgow.

As a Service Designer, Your Role Will Include:

• Maximizing Value: Ensure the highest value delivery for clients, from the initial concept to the real-world implementation of service design.
• End-to-End Support: Guide clients through the entire service design process, from ideation and inception to solution development and testing.
• Championing User-Centricity: Leverage a range of tools and methods to embed design thinking and user-centred approaches.
• Innovative Collaboration: Work on new ideas alongside solution teams to design and develop forward-thinking products and services.
• Driving Service Improvements: Utilize emerging trends to enhance existing services and introduce cutting-edge, industry-first experiences.
• Influencing Stakeholders: Advocate for user-focused transformation, engaging with service managers, user researchers, UI/UX designers, and program directors to demonstrate the impact of user-centric solutions.

Required Experience:

• Active SC Clearance is a MUST
• Proven experience across the full service design process, working independently with minimal support.
• Familiarity with Government Digital Service (GDS) principles and standards.
• Expertise in creating service design deliverables, including user journeys, personas, service blueprints, and concepts.
• Understanding of accessibility challenges for diverse user groups and ability to address them.
• Strong facilitation skills – experience leading workshops, design sprints, and ideation sessions.
• Ability to visualize complex services in a clear and engaging way for different audiences.
• Critical thinking and problem-solving skills, with a passion for asking "why" and breaking down challenges.
• Experience in agile (scrum) environments, collaborating with cross-functional teams (researchers, designers, analysts, product owners, and developers).
• Ability to manage competing priorities under tight deadlines with a proactive approach.
• Strong stakeholder management skills, balancing diverse perspectives to drive design success.
• Advocacy for user-centricity, translating user stories into actionable design strategies.