Service Designer (SC Cleared)

JR United Kingdom; Birmingham; Remote; GBP 45,000 - 70,000; Full time

Job summary

A leading digital consulting company seeks SC cleared Service Designers to join their team, offering growth opportunities across various sectors. You will maximize the value of services, champion user-centric approaches, and drive service improvements, collaborating with key stakeholders and utilizing your design expertise.

Qualifications

• Active SC Clearance is mandatory.
• Proven experience in full service design process.
• Ability to visualize complex services clearly.

Responsibilities

• Deliver high-value services from concept to implementation.
• Guide clients through all phases of service design.
• Collaborate with solution teams to develop innovative products.

Skills

User-Centricity

Critical Thinking

Problem-Solving

Facilitation Skills

Stakeholder Management

Education

SC Clearance

Experience in service design processes

Understanding of GDS principles

Experience in agile (scrum) environments

Job description

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Service Designer (SC Cleared), Birmingham

Client: Stealth iT Consulting

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

9

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Stealth IT Consulting is supporting a major player in digital consulting and seeks SC Cleared Service Designers to join their team. This role offers growth opportunities working with prominent clients across public and private sectors, including DWP, NHS Digital, BP, and Ikea.

The position is primarily remote, with occasional travel to London, Manchester, or Glasgow depending on the project.

As a Service Designer, your responsibilities will include:

• Maximizing Value: Deliver high-value services from concept to implementation.
• End-to-End Support: Guide clients through all phases of service design.
• Championing User-Centricity: Use tools and methods to embed design thinking and user-centered approaches.
• Innovative Collaboration: Collaborate with solution teams to develop innovative products and services.
• Driving Service Improvements: Use trends to enhance services and introduce industry-first experiences.
• Influencing Stakeholders: Advocate for user-focused transformation with various stakeholders.

Required Experience:

• Active SC Clearance is mandatory
• Proven experience in full service design process, working independently.
• Familiarity with GDS principles and standards.
• Expertise in service design deliverables such as user journeys, personas, and blueprints.
• Understanding accessibility challenges for diverse users.
• Strong facilitation skills for workshops and design sprints.
• Ability to visualize complex services clearly for various audiences.
• Critical thinking and problem-solving skills.
• Experience in agile (scrum) environments.
• Ability to manage priorities under tight deadlines.
• Strong stakeholder management skills.
• Advocacy for user-centricity.