Service Designer for AI & Digital Transformation

Capgemini Invent; Glasgow; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Capgemini Invent in the United Kingdom is seeking a Service Designer to join multidisciplinary teams and shape high-impact, user-centred services across the end-to-end design lifecycle. You will apply established service design tools and deliver artefacts such as journeys, personas and blueprints, working with cross-functional teams in a collaborative, hybrid environment in locations including Glasgow.

Join us to advocate for inclusive design, collaborate with stakeholders, and advance

Qualifications

• Minimum 3+ years of experience designing services and products.
• Experience creating service design artefacts such as current and future-state journeys, personas, service concepts and blueprints.
• Ability to identify accessibility barriers for diverse user groups.
• Experience facilitating workshops, design sprints, ideation sessions or similar.
• Ability to translate user insights into compelling design outputs for varied audiences.

Responsibilities

• Deliver end-to-end service design across multidisciplinary teams.
• Develop artefacts such as journeys, personas and blueprints across current and future states.
• Apply GDS principles and service design standards across public and private sector clients.
• Champion inclusive and accessible design practices throughout projects.
• Identify risks and escalate appropriately within the team.
• Advocate for user-centered design with stakeholders and clients.
• Show examples of work through visual artefacts to communicate process and outputs.

Skills

Service design

User journeys

Stakeholder management

Workshop facilitation

Agile cross-functional teams

Clear visuals

Curiosity and questioning

Job description

Capgemini Invent in the United Kingdom is seeking a Service Designer to join multidisciplinary teams and shape high-impact, user-centred services across the end-to-end design lifecycle. You will apply established service design tools and deliver artefacts such as journeys, personas and blueprints, working with cross-functional teams in a collaborative, hybrid environment in locations including Glasgow.

Join us to advocate for inclusive design, collaborate with stakeholders, and advance