AI-Driven Service Designer & Transformation Consultant

Capgemini Invent; Manchester; Hybrid; GBP 52,000 - 76,000; Full time

Job summary

Capgemini Invent UK seeks a Service Designer to join its multidisciplinary teams, delivering end-to-end service design from ideation to testing. You will create artefacts such as user journeys, service blueprints and personas while applying GDS standards and accessibility considerations.

The role involves collaborating in agile environments and contributing to workshops and cross-functional delivery. The position offers hybrid working within the UK, with opportunities to engage across public and

Qualifications

• 3+ years designing services/products.
• Experience applying GDS/service design principles.
• Ability to translate user needs into artefacts and outputs.
• Experience facilitating workshops and ideation sessions.

Responsibilities

• Business Development – contribute to proposals, bids and client events.
• Internal contribution – practice development and thinking; training and onboarding.
• Learning & development – training to support career growth and skill demands.

Skills

Service design

User journeys

GDS standards

Accessibility

Agile delivery

Stakeholder management

Workshop facilitation

Storytelling

Curious mindset

Job description

Capgemini Invent UK seeks a Service Designer to join its multidisciplinary teams, delivering end-to-end service design from ideation to testing. You will create artefacts such as user journeys, service blueprints and personas while applying GDS standards and accessibility considerations.

The role involves collaborating in agile environments and contributing to workshops and cross-functional delivery. The position offers hybrid working within the UK, with opportunities to engage across public and