AI-Driven Service Designer for Digital Factory

Capgemini

United Kingdom

Hybrid

GBP 45,000 - 70,000

Full time

14 days+

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Job summary

Capgemini Invent is seeking a Service Designer to work with cross-functional teams across end-to-end service design lifecycle, applying service design tools and driving inclusive, user-centred experiences. The role involves developing artefacts like journeys, personas and blueprints, and collaborating in agile environments with researchers, designers and developers.

You will contribute to workshops, design sprints and ideation sessions while advocating for user-centric design.

Qualifications

3+ years designing services and products.
Experience with a service design process and autonomous work.
Experience with Government Digital Service (GDS) standards or similar standards.
Ability to create artefacts such as journeys, personas, blueprints and concepts.
Experience facilitating workshops, design sprints or ideation sessions.
Ability to visualize complex services for varied audiences.
Experience in a cross-functional agile environment.

Responsibilities

Deliver end-to-end service design across lifecycle within multidisciplinary teams.
Apply established service design tools and methods and develop expertise.
Champion inclusive and accessible design practices for diverse users.
Contribute to business development, proposals and client engagements.
Support learning and development activities and practice development.