Service Designer – End-to-End UX for Health Support

BREAST CANCER NOW; East Ham; Vor Ort; GBP 38.000 - 52.000; Vollzeit

Zusammenfassung

Breast Cancer Now in the UK is building a new user experience team, and you could be one of its first three hires alongside a UX designer and a user researcher, reporting to the Head of UX. You’ll own the journeys across digital and non-digital touchpoints, grounding decisions in evidence, and champion the voices of people affected by breast cancer.

You don't need to have done all this before, and we don't expect anyone to be excellent at everything.

Qualifikationen

• Experience designing services end to end in a multidisciplinary team, across digital and non-digital touchpoints.
• Journey mapping, blueprinting and co-design that changed what an organisation did.
• A practical commitment to accessibility and inclusive design.
• Building understanding that outlasts you, including with agencies and suppliers.
• Hands-on research experience, comfort with numbers, and changing your mind when the evidence points elsewhere.
• Interrogating briefs, running your own work, holding a room and writing clearly for non-designers.
• Arguing the user's case to senior people with evidence, then committing to what's decided.
• Desirable Conversational or AI-assisted experiences, health or support contexts, peer or volunteer-led services, the charity sector, and tools such as Figma, Miro and Lyssna.

Aufgaben

• Own the journeys: the person who knows how our products and services work end to end, front stage and back stage.
• Speak for the experience in the rooms where decisions are shaped, keep what we know where others can find it.
• Champion the people we don't yet reach and ensure accessibility is built in from the start.
• Collaborate with a UX designer and a user researcher, reporting to Head of UX, across digital and non-digital touchpoints.

Kenntnisse

End-to-end service design

Multidisciplinary collaboration

Journey mapping

Accessibility & inclusive design

Agency & supplier liaison

Hands-on user research

Evidence-based decision making

Clear writing for non-designers

Tools

Figma

Miro

Lyssna

Jobbeschreibung

Breast Cancer Now in the UK is building a new user experience team, and you could be one of its first three hires alongside a UX designer and a user researcher, reporting to the Head of UX. You’ll own the journeys across digital and non-digital touchpoints, grounding decisions in evidence, and champion the voices of people affected by breast cancer.

You don't need to have done all this before, and we don't expect anyone to be excellent at everything.